Refund Policy
The following outlines our policy regarding refunds for Personal Training:
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Payment Protocol: As indicated in the Personal Training Services Agreement, full payment for the Trainer’s services, in line with the agreed fee schedule, must be made before the training program starts. Late payments will attract a fee, which is the higher of $25 or 5% of the outstanding balance. Please be aware that any refunds may be influenced by our policies regarding cancellations and no-shows as set out in Clause 8 of the Agreement.
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Contract Cancellation and Refunds: The Client has the right to terminate the Agreement for any reason within 5 business days from its inception, provided that written notice is given to the Trainer. If cancellation happens within this 5-day period, the Client will receive a full refund of any payments made under the Agreement. However, beyond the 5-day period, no refunds will be given for the monthly plan. For long-term plans, a 50% refund of the remaining balance, calculated based on unused sessions at the time of cancellation, will be issued.
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Service Delivery Modification and Transition to Online Services: In accordance with Eternal Zones LLC’s service delivery model, after a period of in-person training, services will primarily transition to an online format. This transition is standard practice and does not warrant a refund or contract termination. The Client agrees to accept services through the Trainer’s chosen online platform, in compliance with the Agreement’s existing terms and conditions.
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Commitment to Online Services Transition and Technical Assistance: The Client acknowledges and agrees to the service delivery model of Eternal Zones LLC, which comprises an initial period of in-person training followed by a transition to online training. If the Client experiences technical difficulties preventing effective participation in online training, they may request technical assistance from the Trainer. However, this assistance may count as a scheduled session due to the time and resource investment involved.
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Inability to Participate in Online Training: If persistent technical issues cannot be resolved, preventing the Client’s participation in online training, the Client can request a contract discussion with the Trainer. Adjustments to online service delivery or, in extreme cases, contract termination, may be considered. Written contract cancellation requests due to the inability to participate in online training must be made within 14 days of the start of online training. This may lead to a prorated refund for the unused portion of the Agreement, calculated based on the remaining sessions at the time of the request, subject to conditions in Clause 16.1.
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Refunds for Unused Sessions: Clients are not entitled to a refund for unused sessions at the end of any package (monthly or long-term). Clients are encouraged to fully engage with their package within the active period. However, under specific circumstances defined in the Agreement, unused sessions can be transferred to another individual.
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Service Disruption and Force Majeure: Should unforeseen circumstances such as government mandates, natural disasters, or unavailability of Eternal Zones LLC staff disrupt service provision, the Client will be promptly informed. Missed sessions may be rescheduled, or the package validity extended. The unavailability of a specific trainer does not entitle the Client to a refund or Agreement termination.
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Service Discontinuity or Relocation: If Eternal Zones LLC’s service becomes permanently unavailable or business expansion results in service delivery changes, the Client will be promptly informed. If significant changes occur, such as permanent unavailability of training, the Client may be eligible for a prorated refund for the unused portion of the Agreement, if no comparable alternative service is available and online training is not feasible.
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Independent Work: The Client is expected to perform certain activities or workouts independently, referred to as “Independent Work”. Failure to complete these tasks does not warrant a refund or adjustment of the Client’s package.
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Health and Safety Compliance: The Client must adhere to all health and safety guidelines specified by the Trainer or the relevant facility. Non-compliance may result in termination of services without a refund.
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Miscellaneous Refunds: For refund requests outside the scope of the Agreement, the Client can submit a detailed written request to the Trainer. Each request will be individually reviewed at the Trainer’s discretion. However, the approval of a refund is not guaranteed and depends on the situation.
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By purchasing a Fitness Package and/or signing the Personal Training Services Agreement, the Client agrees to this Refund Policy. Remember, cancellation or no-show fees may affect any refunds. Please refer to Clause 8 of our Agreement for comprehensive details on our cancellation and no-show policies. Please refer to the full Terms and Conditions of the contract agreement.
Refund and Replacement Policy for Physical Products
For physical products sourced through Printify or a similar printing company, the following policy applies:
- Replacement Eligibility: If a customer receives an incorrect or faulty product, they must get in touch with our team within 30 days of product delivery, and we will arrange for a free replacement. To report the defective product, the customer must provide us with a clear photo showing the issue.
Please note:
- We do not offer a free replacement for lost orders with an incorrect delivery address provided by the customer. Products that were received as requested; however, the customer wishes to have another size/color instead are not eligible for replacement.
- Garments with a minor size deviation from the size guide measurements (below 1″) are not considered faulty.
- Low-quality prints caused by a low-quality design are not subject to replacement.
Lost Packages: If a package is lost, we advise the customer to first verify that the submitted address is 100% accurate and then to contact the local post office. If these steps do not resolve the issue, the customer can reach out to our Support team. We will investigate further and offer a free replacement if we determine that there was no error on the customer’s part.
Odor: A faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash. An odor is not considered a product fault.
Refunds and Returns: As we operate on a print-on-demand basis, all products are unique and produced only once ordered. This means that returns and exchanges are not supported if the customer ordered the wrong size, or color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if contacted within 30 days of product delivery.
Please note that our printing partner may change over time, and we reserve the right to modify this policy as needed to reflect the policies of the current printing partner. The customer is advised to regularly review our Refund and Replacement Policy for Physical Products.
We always aim to provide the most suitable solution in case of product issues and maintain the highest quality standards for all our physical products.
